Ryan Quinn

Location: Tulsa, OK
Email: quinnrm@proton.me
Phone: 918-510-6251

Profile

Experienced technology leader with 23+ years of expertise across the technology spectrum, including cloud computing, cybersecurity, and systems engineering. My expertise includes automation, problem-solving, mentoring, and driving efficiency and success in dynamic environments. I am passionate about leveraging technology to achieve organizational goals and developing the next generation of tech professionals.

Skills

  • Linux Expertise: Proficient in working with Linux distributions such as RHEL, CentOS, Fedora, and Alma Linux.
  • Cloud Solutions: Experience with Google Cloud Platform (GCP) and Microsoft Azure cloud platforms for infrastructure management.
  • Automation & Development: Skilled in Ansible automation and programming languages including Python, Go, and Perl.
  • Team Leadership: Proficient mentor and knowledge sharing, demonstrating strong leadership and communication skills.
  • API Development: Expertise in designing and building APIs using Django REST Framework and Go.
  • Infrastructure Management: Proficient in managing hybrid infrastructure, integrating both on-premises and cloud-based solutions.
  • Problem-Solving: Demonstrated ability to troubleshoot complex technical issues effectively.
  • Technical Documentation: Experience in creating and maintaining documentation using tools like DokuWiki.
  • Training & Mentorship: Provided training and mentorship to students and team members, enhancing knowledge transfer and skill development.

Experience

Cloud Support Engineer

Serverless Solutions, Tulsa, OK
May 2024 - Present
Full-time

Maintained and supported Azure client tenants as part of the managed services provider (MSP) team, diagnosed and resolved technical issues, and ensured availability of resources.

  • Provided advanced Linux expertise and resolved critical server issues.
  • Mentored and managed IT members, enhancing their technical skills and operational efficiency.
  • Used my prior knowledge to demonstrate how to integrate Linux servers into an Active Directory domain, improving system consistency and security.
  • Automated remediation of NinjaRMM alerts on outdated Microsoft Defender Antivirus updates using PowerShell scripts, reducing manual labor and enhancing system protection.
  • Created a step-by-step guide for adding calendar access via Exchange Online PowerShell, streamlining team processes.
  • Spearheaded the migration of monitoring systems from Atera to HaloPSA for my client.
  • Set up improved alerting and monitoring standards in NinjaRMM.
  • Conducted network analysis to identify and mitigate a rogue DHCP server issue, ensuring network stability and security.
  • Used my knowledge of a client’s environment to troubleshoot an outage of the web application and knowledge of Linux to provide accurate time estimates and service restoration.
  • Kept desktop deployments on track while diagnosing and restoring service to a web application.

Skills:

  • Incident Response
  • Problem Management
  • IT Infrastructure Operations
  • Information Technology
  • Microsoft Windows
  • Microsoft Azure
  • Linux
  • Red Hat Enterprise Linux
  • Ubuntu Linux
  • PowerShell
  • NinjaRMM

Founder

PSI-GREEN.NET, Tulsa, OK
July 2016 - July 2024
Part-time

Founded and operated a technology consulting firm specializing in providing IT services and solutions.

  • Delivered technical support for Surfside Japanese Auto Parts.
  • Customized and Enhanced WordPress Website for Sarah Chaboya Kunce LLC, optimizing functionality and improving user experience, including the implementation of PayPal integration to facilitate seamless payment processing.
  • Set up a Magento development server for Brothers Co.

Skills:

  • Server Management
  • Problem Management
  • IT Infrastructure Operations
  • Information Technology
  • Time Management
  • Marketing
  • Customer Service
  • Business Management

Cybersecurity Teaching Assistant

2U, Tulsa, OK (Remote)
April 2023 - June 2024
Part-time

In this role, I supported the instructor and students by fostering an engaging and inclusive learning environment, which enhanced students’ understanding and appreciation of cybersecurity concepts. Through these efforts, I played a crucial role in enhancing the overall quality of the course and student outcomes.

  • Guiding students by implementing innovative teaching methods that increased class participation and active engagement.
  • Leading lectures that received high praise from students for their clarity and practical insights, contributing to a positive learning experience.
  • Developing supplementary materials and resources that simplified complex cybersecurity topics, thereby improving students’ comprehension and retention.

Skills:

  • Training
  • Shell Scripting
  • Git
  • Problem Solving
  • Coaching & Mentoring
  • IT Infrastructure Operations
  • Hypertext Transfer Protocol (HTTP)
  • Communication
  • Customer Service
  • Information Technology
  • Soft Skills
  • Technical Support
  • Customer Support

Systems Engineer

Video Modify, Tulsa, OK (Hybrid)
May 2019 - May 2024
Full-time

Specialized in API development, infrastructure automation, and leading security audits to ensure compliance and operational efficiency.

  • Designed and built internal and external APIs, tools, and code examples using Go, Python Django, and PostgreSQL.
  • Automated and maintained hybrid infrastructure using Ansible and FreeIPA, documented processes in DokuWiki for efficiency.
  • Developed a Perl script to analyze WebVTT captions, calculating subtitle timing and words per minute for compliance with best practices.
  • Built a RabbitMQ system to enable microservices architecture and wrote example PHP code for integration.
  • Engineered a custom Google Cloud Platform (GCP) solution to optimize video rendering, launch compute instances, and calculate the number of rendering jobs a compute instance could run.
  • Led Video Modify’s SOC2 audit, writing policies, procedures, and implementing IDS/IPS systems for compliance.

Skills:

  • DNS Server
  • Python (Programming Language)
  • Google Cloud Platform (GCP)
  • Bash
  • Information Security
  • Software Development
  • Domain Architecture
  • Time Management
  • Server Management
  • Governance, Risk Management, and Compliance (GRC)
  • SQL
  • Problem Management
  • Domain Name System (DNS)
  • Software Design
  • Shell Scripting
  • Systems Engineering
  • Linux
  • IT Operations
  • Git
  • Problem Solving
  • Firewalls
  • Cybersecurity
  • Databases
  • CentOS Linux
  • Fedora Linux
  • IT Infrastructure Operations
  • Go (Programming Language)
  • Hypertext Transfer Protocol (HTTP)
  • Perl
  • Virtualization
  • Communication
  • Computer Science
  • Web Applications
  • Networking
  • Technical Engineering
  • Routing
  • DNS Management
  • Microservices
  • Infrastructure
  • Network Administration
  • Information Technology
  • Server Architecture
  • Linux System Administration
  • PostgreSQL
  • DNS Administration
  • Solution Architecture

Solutions Architect

OP5, Tulsa, OK
February 2018 - April 2019
Full-time

Responsible for implementing OP5 Monitor solutions, automating tasks with Python, and developing technical documentation and training programs to enhance customer experience. Worked with local employees and with employees at the global headquarters in Sweden.

  • Assisted customers in setting up their OP5 Monitor environment and solving technical challenges, ensuring quick onboarding and successful implementation.
  • Analyzed data and wrote Python scripts to automate tasks like host migration, server imports, and configuration upgrades.
  • Wrote technical documentation and materials to improve customer understanding and satisfaction, created script to produce client-branded PDFs.
  • Developed OP5 Monitor training modules and conducted customer training sessions to enhance their product usage.
  • Built a prototype for a web service API for OP5 Log Analytics using Go, demonstrating the solution for developers in Poland.
  • Wrote a database sync script to ensure seamless data replication across remote databases without disrupting monitoring operations.
  • Wrote Python script to import 20,000 object Nagios configuration files.

Skills:

  • Python (Programming Language)
  • Bash
  • Software Development
  • Time Management
  • SQL
  • Problem Management
  • Domain Name System (DNS)
  • Training
  • Software Design
  • Shell Scripting
  • Linux
  • Git
  • Problem Solving
  • Databases
  • CentOS
  • MySQL
  • PostgreSQL
  • Communication
  • Web Applications
  • Customer Service
  • Technical Engineering
  • Information Technology
  • Linux System Administration
  • PostgreSQL
  • Soft Skills
  • Technical Support
  • FreeBSD
  • Customer Support
  • Solution Architecture

Independent Contractor

Expert Ready, Tulsa, OK
February 2019 - March 2019
Contract

Short term contract to construct a system for testing code changes by containerizing Lucee and MySQL with Docker, and developed comprehensive training resources to enhance team capabilities.

  • Containerized Lucee and MySQL.
  • Wrote documentation and recorded video about how to use the system.

Skills:

  • Bash
  • Software Development
  • Time Management
  • Domain Name System (DNS)
  • Linux
  • Git
  • Problem Solving
  • Databases
  • MySQL
  • Communication
  • Web Applications
  • Technical Engineering
  • Information Technology
  • Written Communication
  • Soft Skills
  • Solution Architecture

Senior System Engineer

Oklahoma Innovation Institute, Tulsa, OK
April 2016 - January 2018
Full-time

All things related to OII systems, processes, and the Tandy Supercomputing Center (TSC) before OII ran out of funding. System and process improvements, documentation, end user support, evangelization, etc.

  • Compiled C, C, Python, and Perl code to run on the Tandy supercomputing cluster.

Skills:

  • Linux
  • Incident Response
  • Python (Programming Language)
  • Bash
  • Time Management
  • Server Management
  • Problem Management
  • Domain Name System (DNS)
  • Shell Scripting
  • Linux
  • IT Operations
  • Git
  • Problem Solving
  • Firewalls
  • Databases
  • CentOS
  • IT Infrastructure Operations
  • Perl
  • Virtualization
  • Communication
  • Computer Science
  • Networking
  • Customer Service
  • Technical Engineering
  • Routing
  • Network Administration
  • Information Technology
  • Linux System Administration
  • Cluster
  • Soft Skills
  • Technical Support
  • High Performance Computing (HPC)
  • Customer Support
  • Solution Architecture

Linux System Administrator

Medical Informatics Engineering (MIE), Tulsa, OK (Remote)
October 2014 - April 2016
Full-time

Maintained and supported mission-critical servers, collaborated with project teams to implement solutions, optimized system performance, and automated tasks through scripting and SaltStack.

  • Maintained and optimized Linux servers to ensure high availability and performance. Monitored and resolved performance issues, ensuring smooth operations for the SaaS product. Managed system patching, data storage, and server resources effectively.
  • Collaborated closely with project champions to gather requirements and implement solutions. Con gured systems according to standard practices, ensuring consistency and reliability.
  • Developed services to meet speci c needs. Wrote shell scripts for system cleanup and automated tasks, enhancing ef ciency and reducing manual intervention.
  • Enhanced Linux user and group account management, improving system security. Conducted system audits and documented security controls and system architecture for compliance. Implemented two-factor authentication using a simplesaml server, enhancing organizational security measures.
  • Created Python scripts for tasks such as importing old wiki content from MediaWiki into DokuWiki, managing backups, and compiling statistics. Automated email tasks through Python scripts, improving internal communication and effciency.
  • Participated in client meetings to provide explanations and demonstrations of system capabilities. Troubleshot network communications and imported client data, ensuring seamless operations and client satisfaction.
  • Tested and researched software solutions to ful ll company needs. Migrated legacy systems and processes, contributing to the company’s technological advancement.

Skills:

  • Incident Response
  • Python (Programming Language)
  • Bash
  • Software Development
  • Time Management
  • Server Management
  • SQL
  • Problem Management
  • Domain Name System (DNS)
  • Shell Scripting
  • Linux
  • IT Operations
  • Git
  • Problem Solving
  • Firewalls
  • Databases
  • CentOS
  • IT Infrastructure Operations
  • Hypertext Transfer Protocol (HTTP)
  • MySQL
  • Communication
  • Web Applications
  • Customer Service
  • Technical Engineering
  • Routing
  • Information Technology
  • Linux System Administration
  • Soft Skills
  • Technical Support
  • Customer Support

IT Manager

ALL Consulting, Tulsa, OK
September 2009 - October 2014
Full-time

All things related to IT operations and systems. Break/fix, implementation of new systems and services, internal and external customer service, tutorials on how to use the new systems and services, log analysis, hiring and mentoring staff, etc. Gathered data to support improvements and communicated the results to C-suite.All things related to IT operations and systems. Break/fix, implementation of new systems and services, internal and external customer service, tutorials on how to use the new systems and services, log analysis, hiring and mentoring staff, etc. Gathered data to support improvements and communicated the results to C-suite.

  • Reported directly to the CTO and Partners.
  • Create quarterly budgets and plan for expenditures.
  • Purchased IT equipment and software.
  • Spec, order, and replace servers as needed.
  • Migrated service to new servers with minimal disruptions as needed.
  • Supported desktops and laptops of local employees as well as remote employees across the US in remote field of offices.
  • Researched and analyzed systems and network to find performance issues and root cause of issues.
  • Wrote and maintained wiki documenting processes and procedures plus documentation for end users and external clients.
  • Investigated new technologies to figure out how they could be useful.
  • Hired and mentored IT staff.
  • Migrated White Rock Cellular to new servers as part of their acquisition by Wholesale Gadget Parts.

Skills:

  • Incident Response
  • Time Management
  • Server Management
  • SQL
  • Problem Management
  • Domain Name System (DNS)
  • Shell Scripting
  • IT Operations
  • Git
  • Problem Solving
  • Firewalls
  • Databases
  • CentOS
  • IT Infrastructure Operations
  • Virtualization
  • MySQL
  • Communication
  • Web Applications
  • Networking
  • Customer Service
  • Technical Engineering
  • Network Routing
  • Network Administration
  • Information Technology
  • Linux System Administration
  • Soft Skills
  • Technical Support
  • Customer Support
  • Solution Architecture

Site Support Administrator Associate

HP, Tulsa, OK
July 2006 - September 2009
Full-time

On site presence for off site management and monitoring teams, rack and stack, change implementation position, vendor liaison. Incredible experience with change management.

Act as the onsite presence for the remote site management and monitoring teams.

Skills:

  • Bash
  • Customer support
  • Incident response
  • Problem management
  • IT infrastructure operations
  • IT operations
  • Communication
  • Technical support
  • Soft skills

Helpdesk Associate

Hastings Entertainment Inc., Amarillo, TX
August 2004 - June 2006
Full-time

Helpdesk for internal departments and stores.

  • Met my ticket quota the entire time I was there.
  • Started a culture of providing feedback to the other IT teams about problems the helpdesk is seeing.

Skills:

  • Bash
  • Customer support
  • Incident response
  • Problem management
  • IT operations
  • Problem solving
  • Communication
  • Computer networking
  • Technical support
  • Soft skills
  • Emotional intelligence

Senior Technical Consultant

ProCorp Services, Amarillo, TX
November 2003 - July 2004
Full-time

Hired as backfill to complete a contract with Hastings Entertainment Inc. to reduce their IT ticket backlog, and move to the professional services team they were starting up to provide break/fix support and other consulting services to customers.

  • Migrated their web server to FreeBSD and Apache HTTPd from Windows 2000.

Skills:

  • Solution Architecture
  • FreeBSD
  • Marketing
  • Recruiting
  • Customer support
  • Incident response
  • Time management
  • Server management
  • Problem management
  • IT operations
  • Problem solving
  • IT infrastructure operations
  • Communication
  • Computer networking
  • Technical support
  • Soft skills
  • Emotional intelligence

Information Technology Technician

Texas Tech University Health Science Center, Amarillo, TX
August 2002 - November 2003
Full-time

Technology support staff for TTUHSC in Amarillo. Provided break/fix support and technology solutions for faculty, students, and staff.

  • Built and deployed an imaging solution to reduce desktop and laptop deployment time from 6 hours with the manual process to ~40 minutes over the 100 Mbps network and 5 minutes over the 1 Gbps deployment network.

Skills:

  • Customer support
  • Technical writing
  • Incident response
  • Time management
  • Server management
  • Problem management
  • IT operations
  • Problem solving
  • IT infrastructure operations
  • Communication
  • Computer networking
  • Network administration
  • Technical support
  • Soft skills
  • Emotional intelligence

Information Technology Associate

Borger Independent School District (BISD), Borger, TX
August 1999 - August 2000
August 2001 - August 2002
Full-time

Technology support staff for the BISD teachers and staff. Provided break/fix support and technology solutions for teachers and staff.

  • Wrote tutorials to help train teachers and staff on how to use the software and equipment.

Skills:

  • Customer support
  • Technical writing
  • Incident response
  • Time management
  • Server management
  • Problem management
  • IT operations
  • Problem solving
  • IT infrastructure operations
  • Communication
  • Computer networking
  • Network administration
  • Technical support
  • Soft skills
  • Emotional intelligence

Education

Oklahoma State University (OSU), Stillwater, OK

Bachelor of Science in Computer Science
January 2010 - December 2013

This was really enjoyable. The OSU Computer Science program is a traditional Computer Science program which focused on systems and theory. I really enjoyed this, and a program which focused on the lower level parts of computers programs is what I wanted.

My focus was on distributed computing, secure programming, and some neural networks.

Tulsa Community College, Tulsa, OK

Associate of Science in Engineering as Computer Science
August 2006 - December 2009

Amarillo College, Amarillo, TX

Engineering Computer Science course of study
August 2002 - May 2005

Frank Phillips Community College, Borger, TX

Computer Information Systems course of study
August 2001 - May 2002

Community Involvement

Presentations

Volunteer Work

Military Service

United State Marine Corps Select Reserve

Electro-Optical Ordnance Technician (MOS 2171)

Amarillo, TX
April 2000 - April 2006

Repaired ground based ordnance laser devices, night vision devices, small missile systems, and other fire control equipment. The equipment may used in weapons systems such as tanks, howitzers, guided missile systems, and light armored vehicles. Marines in this MOS learn to repair the electronics of these highly intricate weapons systems, and they become adept at soldering and performing diagnostic checks on Electro-Optical equipment.

  • Lead the other 2171 Marines in the armory.

Deployments

Haditha, Iraq
June 2005 - June 2006

Deployed as a Coxswain as part of the Haditha Dam Security Unit attached to 3rd Battalion, 1st Marines.

  • Maintained the Small Unit Riverine Crafts (SURC) readiness.
  • Lead skeleton crew while the rest of the unit was deployed on other missions.